Our client, a local healthcare facility, is seeking Patient Access Center Associates. This is a temp to hire opportunity! Qualifications: High school diploma or equivalent Minimum of one year of professional office, customer service, or patient care experience. Excellent computers skills with experience using MS Office (Word, Excel, Outlook) Excellent customer service & phone skills Job duties: Answers inbound calls in a timely manner to provide callers with the highest level of customer experience, this includes appropriate triage of the call, proper documentation and providing all necessary information to the patient during the call. Schedules patients with appropriate appointments as soon as possible and communicates appointment time with patient and referring office. Responds to any questions and/or concerns. Documents all phone call information in the designated computer software in a timely and accurate manner, striving to reach service level goals and performance standards. Make outreach calls to patients to remind them of upcoming appointments. Relay and escalate critical patient symptoms to clinical office staff when appropriate. Monitor provider schedules and fill empty appointment slots to ensure each patient can be seen as quickly as possible. All referrals should be responded to within 24 business hours. Process all medical records requests, ensuring a timely release for payers, government entities and patients. Responsible to electronically distribute incoming faxes in a timely and accurate manner. May assist with gathering information for requests and completing various reports. Share potential issues, concerns, and possible solutions promptly with immediate supervisor, manager and leadership if needed. Participate in workshops and group discussions pertaining to continuous process improvement, this includes willingness to cross train with other services to enhance operational effectiveness and efficiency. Establish and maintain positive working relationships with department, patients and physician or providers, treating everyone with dignity and respect. Other duties as assigned. Schedule is 9am to 5:30pm, Monday – Friday.